Privacy Policy
Last Updated: 2025-10-27
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Introduction
This Privacy Policy describes how Sparkle Proz ("Company," "we," "us," or "our") collects, uses, and shares information when you use our website and book our cleaning services (collectively, the "Services").
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We use ZenMaid, a third-party booking and management platform, to process your service requests and manage our operations. This means that when you book our services, your information is collected by us and processed through ZenMaid's platform.
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By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.
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Information We Collect
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Information You Provide to Us
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When you book our services or contact us, we collect information that you provide directly to us, including:
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Contact Information: Name, email address, phone number, and service address
Payment Information: Credit card number, billing address, and other payment details (processed securely through our payment processor)
Service Details: Service preferences, special instructions, scheduling information, and access instructions
Home Access Information: Keys, lockbox codes, gate codes, alarm codes, garage door codes, and other access information necessary to provide cleaning services
Pet Information: Information about pets in your home and any special instructions related to them
Health and Safety Information: Allergies, chemical sensitivities, or other health-related information that affects how we provide services
Communications: Information you provide when you contact us for customer service or other inquiries
Information Collected Automatically
When you visit our website or use our booking forms, we and our service providers (including ZenMaid) automatically collect certain information about your device and usage, including:
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Device Information: IP address, browser type, and operating system
Location Information: General geographic location based on your IP address
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How We Use Your Information
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We use the information we collect to:
Provide, schedule, and deliver our cleaning services to you
Process and fulfill service bookings and payments
Access your property safely and securely to perform cleaning services
Accommodate special requests, pet-related needs, and health or safety considerations
Send you confirmations, appointment reminders, and service-related communications
Communicate with you via email, phone, or text message (with your consent for marketing messages)
Respond to your inquiries and provide customer support
Improve our services and customer experience
Send promotional offers and marketing communications (you can opt out at any time)
Detect and prevent fraud and security issues
Comply with legal obligations and enforce our Terms of Service
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How We Share Your Information
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We share your information in the following circumstances:
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Service Providers
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We work with third-party service providers who help us operate our business and provide services to you, including:
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Booking and Scheduling Platform: We use a booking and scheduling platform that processes and stores your booking information, service history, and communications
Payment Processors: Secure payment processing services that handle your payment information
Navigation Services: Mapping and navigation services that help our staff locate your property
Communication Platforms: Email and SMS services that send you appointment confirmations, reminders, and other service-related messages
Customer Support Tools: Platforms we use to respond to your inquiries
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These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
Our Cleaning Staff
We share necessary information (such as your name, address, service preferences, access instructions, and pet information) with our cleaning staff so they can provide services to you. We may conduct background checks on our cleaning staff to ensure the safety and security of our customers.
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Legal Requirements and Protection
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We may disclose your information when required by law, court order, or government request, or when necessary to:
Protect our rights, property, or safety, or that of our customers or the public
Detect, prevent, or address fraud, security, or technical issues
Enforce our Terms of Service
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Insurance Providers
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In the event of property damage or other incidents, we may share relevant information with our insurance provider to process claims and resolve disputes.
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With Your Consent
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We may share information with third parties when you give us explicit permission to do so.
We do not sell your personal information to third parties.
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Text Message Communications
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If you provide your mobile phone number and consent to receive text messages, we may send you appointment reminders, service updates, and promotional offers via SMS. Message and data rates may apply. You can opt out of text messages at any time by replying STOP to any text message we send you or by contacting us directly.
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Cookies and Tracking Technologies
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We and our service providers use cookies and similar technologies to improve our Services. Cookies are small data files stored on your device that help us remember your preferences and improve your booking experience.
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You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website or booking forms.
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Data Security
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We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. This is particularly important given the sensitive nature of home access information such as keys and entry codes. Our service providers also maintain security measures to protect your data.
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However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security. We encourage you to use strong passwords and keep your account credentials confidential. We also recommend that you periodically update access codes and take appropriate security measures at your property.
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Data Retention
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We retain your personal information for as long as necessary to provide you with services, maintain your service history, comply with legal obligations, and resolve disputes. When information is no longer needed, we will securely delete or anonymize it.
Your Privacy Rights
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Depending on your location, you may have certain rights regarding your personal information, including:
Access: The right to request access to the personal information we hold about you
Correction: The right to request correction of inaccurate or incomplete information
Deletion: The right to request deletion of your personal information (subject to legal retention requirements)
Opt-Out of Marketing: The right to opt out of marketing emails and text messages at any time
Do Not Sell: The right to opt out of the sale of your personal information (we do not sell personal information)
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.
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State-Specific Privacy Rights
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California Residents
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If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, use, and share, and the right to request deletion of your information. We do not sell personal information.
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Other State Residents
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If you reside in Virginia, Colorado, Connecticut, Utah, or other states with comprehensive privacy laws, you may have similar rights. Please contact us to exercise your rights.
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Third-Party Links
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Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
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Posting the new Privacy Policy on this page with an updated "Last Updated" date
Sending you an email notification (if you have provided your email address)
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Your continued use of our Services after changes are posted constitutes your acceptance of the revised Privacy Policy.