Cleaning Service Terms of Service

Last Updated: 2025-10-27

These Terms of Service ("Terms") constitute a binding agreement between you (the "Customer") and Sparkle Proz (the "Company") regarding the provision of residential and/or commercial cleaning services. By booking our cleaning services, you agree to be bound by these Terms.

IF YOU DO NOT AGREE TO THESE TERMS, DO NOT BOOK CLEANING SERVICES.

1. Acceptance and Eligibility

By booking our cleaning services, you represent and warrant that:

You are at least 18 years of age or the age of majority in your jurisdiction
You have the legal authority to grant access to the property to be cleaned
You have the legal capacity to enter into this binding agreement
All information you provide is accurate, current, and complete

2. Services

The Company provides professional residential and/or commercial cleaning services. The specific services, scope, frequency, and pricing will be agreed upon at the time of booking. Services may include but are not limited to:

Regular housekeeping and maintenance cleaning
Deep cleaning services
Move-in/move-out cleaning
Post-construction cleaning
Specialized cleaning services as agreed

The Company reserves the right to modify service offerings and pricing at any time with reasonable notice.

3. Service Scope and Limitations

Unless specifically agreed upon in writing, our standard services do NOT include:

Cleaning at heights requiring ladders above 2 steps

Moving heavy furniture or appliances

Exterior window cleaning above ground level

Cleaning of biohazardous materials

Cleaning in hoarding conditions or properties with excessive clutter

Cleaning homes strong order (from nicotine, drugs, pets, etc)

Pest control or infestation remediation

Carpet shampooing or upholstery cleaning (unless specifically booked)

Cleaning inside ovens or refrigerators (unless specifically requested)

The Company reserves the right to refuse service or discontinue cleaning if conditions are unsafe or fall outside the agreed scope of work.

4. Cleaning Supplies and Equipment

The Company will provide all standard cleaning supplies and equipment unless otherwise agreed. If you prefer specific cleaning products (such as eco-friendly or hypoallergenic products), please notify us at the time of booking. Additional fees may apply for specialty products.

5. Payment Terms

Payment is due according to the terms agreed upon at booking

Full payment is due at time of booking for initial and one time cleanings

For recurring services, your payment method will be retained on file and charged 48 hours prior to each scheduled appointment

All fees are non-refundable except as expressly stated in these Terms

The Company reserves the right to adjust pricing based on service frequency, property size, condition, or additional services requested

A service fee equal to 50% may be charged for returned payments

6. Scheduling, Cancellation, and Rescheduling

Cancellations and Rescheduling:

Cancellations or rescheduling requests must be made at least 48 hours before the scheduled service to avoid fees

Cancellations with less than 48 hours notice will result in a cancellation fee of the full of service price

Recurring Client Cancellation:

For recurring services, future appointments remain scheduled unless cancelled with proper 48 hour notice

Recurring clients are able to reschedule the same week given 48 hour notice or skip one recurring appointment

If recurring client needs to reschedule more than 2 appointments in a row, the home will no longer be considered in maintenance level, and client agrees to forfeit their recurring discount and will be subject to pay full price for their next clean

Access to Property:

You are responsible for ensuring our service providers can access your property at the scheduled time

If service providers are unable to access your property due to lockout, unavailability, turned away at the door, or other circumstances within your control, you will be charged the full service amount, no refunds or credit

You must provide accurate access instructions, codes, or keys as needed

No-Show Policy:

If you are not present when required and we cannot complete the service, you will be charged the full service amount, no refunds or credit

8. Property Access and Keys

You may provide the Company with keys, access codes, or other entry methods for your property

All keys and access information will be kept secure and used solely for providing agreed services

You are responsible for notifying us immediately if locks are changed or access codes are updated

Keys may be returned upon request or upon termination of recurring services

The Company is not responsible for locksmith fees if you are locked out of your property

9. Pet Policy

Please inform us of any pets at the time of booking

For safety reasons, we request that aggressive or unpredictable pets be secured in a separate area during cleaning

The Company reserves the right to refuse service or leave immediately if service providers feel unsafe due to pet behavior

You are responsible for any injuries to service providers caused by your pets

10. Damage and Breakage Policy

The Company takes great care when cleaning your property. However, accidents may occasionally occur.

Reporting:

You must report any damage claims within 24 hours of service completion

Claims require photographic evidence and a detailed description

Coverage:

The Company carries liability insurance for damages caused by our negligence during service

Resolution is limited to the lesser of: (a) repair or replacement cost, or (b) fair market value

Exclusions:

Pre-existing damage or wear and tear

Items that are already damaged, cracked, or in fragile condition

Damage to items improperly stored or in unstable positions

Damage to items improperly hung

Damage caused by undisclosed property conditions

Fine art, antiques, collectibles, or heirlooms (unless specifically agreed to clean with special care)

Damage resulting from customer negligence or third parties

11. Theft Policy

The Company conducts background checks on all service providers and maintains strict hiring standards.

Reporting:

You must report any theft claims within 3 days of the service in question

Theft claims require a valid police report

You must provide the Company with a copy of the police report and opportunity to investigate

Exclusions:

Cash, gift cards, securities, or cryptocurrency

Jewelry, precious metals, or gemstones (unless secured)

Items claimed without proof of prior ownership

Items of purely sentimental value without documented market value

12. Your Responsibilities

You agree to:

Provide accurate contact, property address, and access information

Maintain a reasonably clean and safe working environment

Secure all valuables, important documents, and fragile items prior to service

Remove or secure any items you do not want moved or cleaned

Inform us of any special concerns, fragile items, or areas requiring extra care

Disclose any property conditions that may affect service (pets, health concerns, access issues, etc.)

Provide adequate notice of any changes to scheduled services

Treat our service providers with respect and professionalism

13. Service Provider Information

Background Checks:

All service providers undergo background checks prior to employment

The Company maintains insurance and bonding as required by law

Service Provider Assignment:

The Company will make reasonable efforts to send consistent service providers for recurring services

The Company reserves the right to substitute service providers as needed due to scheduling, illness, or other circumstances

All substitute providers are held to the same standards and training

Tipping:

Tips are appreciated but never required

Tips may be provided directly to service providers or added to your payment

14. Health and Safety

Your Property:

You must inform us of any health hazards present on the property (mold, asbestos, lead paint, etc.)

You must disclose any infectious diseases present in the household

The Company reserves the right to refuse service or require additional protective equipment for hazardous conditions

Our Service Providers:

If a service provider is ill, we will reschedule or send a substitute

Service providers follow health and safety protocols as established by the Company

15. Insurance and Bonding

The Company maintains general liability insurance and is bonded in accordance with NV law. Proof of insurance is available upon request.

16. Force Majeure

The Company shall not be liable for any failure or delay in performing services due to circumstances beyond our reasonable control, including but not limited to acts of God, severe weather, natural disasters, pandemics, government restrictions, or other emergencies. In such cases, we will reschedule your service at the earliest opportunity.

17. Privacy and Confidentiality

The Company respects your privacy. We will not share your personal information or details about your property with third parties except as necessary to provide services or as required by law. Please refer to our Privacy Policy for complete information about data collection and use.

18. Communications

By providing your phone number and email address, you consent to receive communications regarding your bookings, including:

Appointment confirmations and reminders

Service updates or delays

Billing and payment notifications

Requests for feedback

You may also receive occasional promotional messages. You may opt out of promotional communications at any time by replying STOP to text messages or using the unsubscribe link in emails. Standard message and data rates may apply.

19. Termination

By Customer:

You may discontinue services at any time by providing notice according to the cancellation policy

For recurring services, you must cancel with proper notice to avoid charges for the next scheduled service

By Company:

The Company may terminate services immediately for:

Non-payment

Unsafe working conditions

Verbal abuse or harassment of service providers

Violation of these Terms

Providing false information

20. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

THE COMPANY'S TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID FOR SERVICES IN THE THREE MONTHS PRECEDING THE CLAIM

THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION

SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO THESE LIMITATIONS MAY NOT APPLY TO YOU

21. Indemnification

You agree to indemnify and hold harmless the Company and its employees from any claims, damages, losses, or expenses arising from:

Your failure to disclose property hazards or conditions

Injuries occurring on your property due to conditions you created or failed to disclose

Your violation of these Terms

False accusations against service providers

22. Dispute Resolution

Informal Resolution: Before initiating any formal dispute resolution, you agree to contact the Company to attempt to resolve the dispute informally for at least 30 days.

Exceptions: Small claims court actions may be pursued in lieu of arbitration for claims within the court's jurisdiction.

24. Modifications to Terms

The Company reserves the right to modify these Terms at any time. For existing customers, we will provide notice of material changes via email at least 30 days before they take effect. Your continued use of our services after changes take effect constitutes acceptance of the modified Terms.

25. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

26. Entire Agreement

These Terms, together with any service-specific agreements and our Privacy Policy, constitute the entire agreement between you and the Company regarding cleaning services and supersede all prior agreements and understandings.

By booking cleaning services with Sparkle Proz, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.